Shipping Policy – Paw Stars

At Paw Stars, we’re committed to getting your order to you as quickly and safely as possible so your pup can stay happy and hydrated on every adventure.

Order Processing

All orders are processed within 1–3 business days after payment is confirmed.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Please note that orders are not processed or shipped on weekends or public holidays.

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Shipping Times

Estimated delivery time: 8–11 business days

Shipping times may vary slightly depending on your location, customs processing, and local courier services.

During busy periods, holidays, or promotional sales, shipping may take a little longer than usual.

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Shipping Costs

We currently offer free shipping on all orders.

No hidden fees. No surprises.

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Tracking Your Order

Once your order has shipped, you will receive a tracking number via email so you can monitor your delivery in real time.

If you do not receive tracking information within 5 business days, please contact us.

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Delays & Lost Packages

While we do our best to ensure timely delivery, occasional delays caused by shipping carriers, weather conditions, customs, or high demand are outside of our control.

If your package appears lost or significantly delayed, please contact us and we’ll do everything we can to help.

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Incorrect Shipping Information

Please ensure that your shipping address is entered correctly at checkout.

Paw Stars is not responsible for orders shipped to incorrectly provided addresses.

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Contact Us

If you have any questions about your shipment or delivery status, feel free to contact our support team and we’ll be happy to assist you.